Privacy Policy for Website Visitors

mylife Diabetes Care Canada Inc.1 Holiday Avenue, Suite 647Pointe Claire, QC  H9R 5N3

Telephone: 514 - 695 - 5959

E-mail: info@mylife-diabetescare.ca

mylife Diabetes Care AGLyssachstrasse 403400 Burgdorf / Switzerland

E-mail: digital-marketing@mylife-diabetescare.com 

Some personal information of Website visitors is collected automatically, while other personal information is provided to us directly by visitors.

We will only process your personal information for the purposes and reasons specified in this Policy or during the collection process, to which you consent, or as otherwise permitted or required by law, including for the following purposes:

• Processing and answering your questions and enquiries;

• Registration and sending of newsletters and media mailing lists you registered for;

• Registration and maintenance of your user account; 

• Advertising and market and opinion research;

• Statistical analyses to improve our Internet pages;

• Consents according to cookie banner.

• All declarations of consent that you have given mylife for the processing of personal data can be revoked at any time without stating reasons.

• to tailor the offer on our website to the interests of the visitors or to improve the website in general;

• to maintain the security of our websites;

• to identify and correct errors or technical difficulties of our websites.

To comply with legal and regulatory requirements.

Our Websites log all inquiries and accesses by visitors to our Websites and automatically store this information as server log files. Server log files are used on an aggregated or anonymized basis to analyse how you interact with the Website.

The following information is logged in this way:

• the pages you visit

• the time you access the Website

• information about your computer (including its operating system, browser and browser version) and its location

• how you arrived at the Website; and

• IP address used (if necessary, and only in anonymized form)

Personal information that is automatically collected is used for statistical analysis and to improve the Websites. mylife will not use this information to identify you.

At times, you may provide us with your personal information in order to subscribe to our newsletter, media mailing lists, updates or other communications concerning our products, promotions, educational program and services, or when you utilize the contact form on the Websites, including your

• your name;

• your email address;

• the country where you live;

• your subscription preferences

• the educational program or information session for which you would like to register; and

• any personal information you disclose in the subject or body of your communication with us.

For our website to function properly, we place cookies on your device, which are temporarily stored on your hard drive. Cookies serve to adapt the offer on our website better to your interests or to generally improve the offer based on statistical analyses. We base this procedure on our legitimate interest.

In the Cookies Settings in the footer of our website you can find a list of cookies that we use on our website. By default, only the necessary cookies are activated. Via the Cookies Settings you determine whether you allow the setting of additional cookies when visiting our website. You can adjust your preferences at any time via the Cookie Settings:

Cookies Settings

When you register for a newsletter or a media mailing list, your e-mail address, full name and the country where you live will be transmitted to the database of Evalanche (SC-Networks GmbH, located in Starnberg, Germany), our provider for e-mail marketing, marketing automation and lead management. Evalanche uses registrants’ personal information to send registrants information about mylife and our products in the form of an e-mail newsletter on our behalf. For more information about Evalanche’s privacy policies and practices, please periodically review their Privacy Policy.

Website visitors can register to attend our educational programs or patient information sessions, which are hosted on a platform developed and maintained by Zoom Video Communications Inc. (located in the United States). In order to register for a program or session, you must provide your full name and email address, which will be used by Zoom and mylife to register you for the program or session and send log-in details for the program or session to your email address. For more information about Zoom’s privacy policies and practices, please periodically review their Zoom Privacy Policy.

In some cases, we also communicate via Microsoft Teams maintained by Microsoft Ireland Operations Limited (located in Ireland). To do so, you must provide your e-mail address and, if applicable, your name. For more information about Microsoft’s privacy policies and practices, please periodically review their Privacy Policy. 

Visitors to mylife’s Websites may have cookies placed in their browsers by a third party that is not mylife. Personal information collected through such cookies will only be collected and used by the third party for their own purposes and will not be available to mylife. For example, such third party cookies may be placed if mylife embeds photos and video content from other websites such as YouTube. For more information about the use of those cookies, you should periodically review our Cookie Policy.

Our Websites may contain “share” buttons to various social networking platforms. To enable our visitors to share the content of our Websites on the social networking platform, we use the "Shariff" solution on our Websites. Accordingly, visitors to our Websites are not directly tracked by the social networking platforms once they enter our Websites. A connection between a visitor and the social networking platform is only established when visitors click on one of the “share” button. Shariff itself does not collect Website visitors personal information.

The collection, use, disclosure, access to, retention and handling of personal information on or by a third party website or social media platform is governed by the website’s or platform’s own privacy practices, including their privacy policies, as may be amended from time to time. mylife has no liability or responsibility for such websites’ or platforms’ handling of personal information. We recommend that you carefully review and consider the privacy policies and practices of a website or social media platform before sharing any personal information with or on the platform and review that website or platform’s policies and practices periodically to understand any updates or changes.

We implement technical, physical, administrative and organizational security measures to protect your personal information against loss, theft or unauthorized access, retrieval, disclosure, use or modification.

During transmission, we protect your personal information using an encryption process (e.g. SSL) via HTTPS. Our provider secures the servers by means of firewall and virus protection, creates regular back-ups and works with role and authorisation concepts.

Although we take steps to safeguard the personal information under our control, "perfect security" does not exist online or elsewhere. In particular, we cannot guarantee the security of information posted or transmitted using our Websites or via email. It is possible that third parties may unlawfully intercept or access such information.

Your personal information may be kept in electronic or paper format at Quebec (Canada), the United States, Frankfurt am Main (Germany), Switzerland, Ireland or elsewhere within the European Union.

When your personal information is no longer needed by mylife for the purposes described in this Policy, or legally permissible reasons, we will securely delete of or anonymize your personal information.

To the extent that our Websites contain links to other sites or social media platforms, the owners of those sites and platforms are responsible for the privacy practices or content of those other sites and platforms. We do not endorse and will not be responsible for the privacy practices on third party websites or social media platforms.